How to Answer the
Law Helpdesk Phone |
How to Take and Create
a Virtual Helpdesk Ticket |
| How to Diagnose a Printer Problem |
| How to Diagnose a Computer Problem |
How to Diagnose a Laptop/Notebook
Problem |
How to Diagnose a Phone/Voicemail
Problem |
| How to Ghost a PC |
How and Where to Get More
Paper and Ink |
| How and Where to Dispose of Used ink |
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Performing an On-site Law Helpdesk
Task - When Can
You Leave the
Law Helpdesk During a Shift |
Requesting a student network
password reset or
additional network
space |
Requesting a student email password
reset |
Requesting a student mainframe/Pin
number reset |
How to Manually Update a PC's
Anti-virus
protection |
What to do when the campus network
experiences
a network or Internet
interruption |
How to Contact DLC Professionals
in case of
emergency |
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