| Forgot Your Webmail/
Blackboard Password? |
|
Please visit our Law Helpdesk located in the 4th floor computer lab and
present your student ID for identification. Once verified a
support ticket will be entered for you by our IT staff requesting
University Systems support to reset your password. Please note
that our Virtual Helpdesk resource cannot be used for this purpose as it
requires visual verification for security purposes.
|
| Forgot Your Novell
Network Password? |
|
Please come to our Law Helpdesk located in the 4th floor computer lab and
present your student ID for identification. Once verified a local
ticket will be created for you and one of our technicians will reset
your password and notify you of the change (usually within minutes...)
|
Having local Novell
access issues? Out of F: drive storage space? Need more network rights or
access?
|
|
Please call or visit our Law Helpdesk at
973-642-8017, email
lawhelpdesk@shu.edu or visit our
Virtual Helpdesk webpage to log
your issue. |
| Webmail Email
Down? Webmail Account problems? |
|
PLEASE CALL our UNIVERSITY IT HELPDESK at
973-275-2222.
For after hours and weekends outages, voicemail may answer your
helpdesk call. PLEASE LEAVE A DETAILED MESSAGE describing your issue
and one of the University's IT staff will review the voicemail in a timely
manner and begin work on the problem. You can also email
helpdesk@shu.edu
with your issue from an outside address, but if the outage is
effecting all email systems servicing your request may be
delayed...
|
| Blackboard
Problems (but not password problems? |
|
Please call University
Helpdesk at 973-275-2222 or email
helpdesk@shu.edu.
|
Spam Issue?
Many new spam messages getting through the spam filter?
|
|
Please call University
Helpdesk at 973-275-2222 or email
helpdesk@shu.edu. |
Web For Students
problems? Can't login or exceeded login attempts and need your
account reset?
|
|
Call University Helpdesk
at 973-275-2222 or email
helpdesk@shu.edu.
For login resets please call the law school Registrar's office at
973-642-8502. |
Law school wireless
problem? Need to register a new laptop? Can't connect
and need to reconfigure settings?
|
|
Call or visit our Law Helpdesk at
973-642-8017, email
lawhelpdesk@shu.edu or visit our
Virtual Helpdesk webpage to log
your issue. |
Local Lotus Notes
Client 6.5 issue? Can get into Webmail in your faculty
or admin office but not your full Notes client?
|
|
Call or visit our Law Helpdesk at
973-642-8017, email
lawhelpdesk@shu.edu or visit our
Virtual Helpdesk webpage to log
your issue. . |
Office PC acting
weird, freezing, need a reghost? Office printer jamming?
|
|
Call or visit our Law Helpdesk at
973-642-8017, email
lawhelpdesk@shu.edu or visit our
Virtual Helpdesk webpage to log
your issue.
|
Office telephone
having problems, need voicemail setup, need additional lines,
moving offices?
|
|
Call or visit our Law Helpdesk at
973-642-8017, email
lawhelpdesk@shu.edu or visit our
Virtual Helpdesk webpage to log
your issue. |
| Need Ink for
office printer? |
|
Replacement toner
cartridges for all office and network printers are stored in the
Documents Production department of the law school located on the 2nd floor student wing,
next to our mailroom. If you need a new toner, please see
Kareem for
access to the ink and paper closet. Please make a note of the type of
printer you have and when selecting a new toner, please use
the labels located on the ink shelf (or on the toner box
itself) to select the correct cartridge.
As we recycle our old toner cartridges, please bring your
old toner to the computer lab and place it in the toner drop
area located behind the monitor helpdesk...
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