Virtual Help Desk

Legal Computing and Telecommunications Virtual Helpdesk

Having a problem with your Lotus Notes email account or network account? Have a computer question or computer request? Having trouble with your office phone or voicemail?

Please submit your problem or request to the Division of Legal Computing through our virtual helpdesk by completing the form below. Please be as specific as possible when describing your problem or request so that we may better service your account.

Name:

Login Code/Shortname (8 letter code):

SHU ID:

Contact Phone #/ SHU Extension:

Outside Email Address (Yahoo, Hotmail, etc.)

Please Describe Your Problem or Request:

Thank You!

When describing a Lotus Notes problem please include the following data: When did the problem occur? On what law school PC where you on? Were you using Webmail or the full Lotus Notes Client? What Notes process where you trying to complete, such as loading the program, loading your database, moving from email to email, moving from email to folder?

If you were on your laptop or home PC please include the following data: When did the problem occur? What kind of laptop or PC do you have, including CPU type, speed and ram size? How were you connected to the Internet (cable modem, DSL or dial-up)?

If you are submitting a problem with an office phone or voicemail, please include the following data: What office were you in when the problem occurred? What is the extension of the phone? Type of phone? Describe in detail the nature of the problem.