Printers (Basic Use, Care, Maintenance and Repair)

General Support: The Division of Legal Computing is responsible for the "overall" support of all printers in the law building. However, support is limited and the level of support offered by the Division is determined by factors such as where the printer is located, what kind of printer it is, how many users use it and budgetary and staff restrictions. For practical purposes, support and maintenance responsibilities must be SHARED between the Division and the USER, with the USER playing the larger roll in the daily use, care and maintenance of a printer and the Division in the purchase and physical repair.

Basic Use, Care and Maintenance of Printers: First, what do we mean by basic use, care and maintenance of printers? We mean services such as changing ink, adding paper, clearing paper jams, basic cleaning and maintenance and knowing how to work the printer (and what the buttons on top of their printer do). Who does these? Well that depends on where the printer is and who uses it.

For printers located in user's OFFICES, such as those in administration, faculty, library, clinical and journal offices, the USER is responsible for basic maintenance. Users are required to learn and become familiar with the basics workings of their printer, such as how to change paper and ink, how to clear paper jams, what the buttons on the printer do and the "quirks" of their printer. This makes support sense since users are the ones who deal with the printer on a daily basis and they are "physically there" when service is needed. If, however, the problem is more complex and the user can't figure it out, then they should contact the Division for help (but give it a good law school try first).

For departmental networked (or non-networked) printers and copier/ printers such as those in the Registrar, Financial Aid, Admissions, Deans Suite, Faculty (including Faculty Lexis and Westlaw printers) Alumni/Development, Career Development, Clinics, Library (Workroom, Gov Docs and anywhere else), Journals lab and the student Lexis and Westlaw printers in the computer lab, USERS again must do the basic care and maintenance but to a slightly lesser extent. All users (including students) should familiarized themselves with the basic workings of a printer and learn how to do simple things like clearing a print jam or adding paper (it's easy). Again, only contact the Division when the nature of the problem exceeds basic service and requires a physical repair.  HOWEVER, for copier/printers such as the new Canon 6000 and 8000 series, toner installation must be performed by trained personnel.  Please see our Document Services department on the 2nd floor Student Wing for assistance.

For Computer Lab printers (excluding the Lexis and Westlaw printers), the staff of the Computer Lab will be responsible for the care and maintenance of those printer while on duty. Student USERS, however, can also help out when the monitors are busy or not on duty (such as late evenings and weekends).

For any service beyond basic use, care and maintenance, users should contact the Division of Legal Computing for support. A user should NEVER disassemble a printer (that doesn't mean taking the ink cartridge out or the paper tray) or do any non-user serviceable repairs. In most cases that kind of repair will void any existing warranties or damage the printer further. In cases where a printer needs physical repair, the Division will assess the need for the repair and follow internal procedures to effect a repair within a reasonable time. Printers, however, do take a longer to fix then computers so turnaround time can be a few weeks if it's a bad break (especially on older units).