Printers Use, Care, Maintenance (Office, Copier/Printer, Labs)

General Support: The Division of Legal Computing is responsible for the "overall" support of all printers in the law building. However, support is limited and the level of support offered by the Division is determined by factors such as where the printer is located, what kind of printer it is, how many users use it and budgetary and staff restrictions. For practical purposes, support and maintenance responsibilities must be SHARED between the Division and the USER, with the USER supporting the daily use, care and maintenance of a printer and the Division supporting physical installation and repair.

Basic Use, Care and Maintenance of Office Printers:  For basic use and care such as changing ink, adding paper, clearing paper jams and basic cleaning and maintenance, the USER is responsible for basic maintenance. Users are required to learn and become familiar with the basics workings of their printer, such as how to change paper and ink, how to clear paper jams, what the buttons on the printer do and the "quirks" of their printer. This makes support sense as users are the ones who deal with the printer on a daily basis and they are present when basic service is needed. If, however, the problem is more complex, the user should contact the Division for help.

For departmental networked copier/ printers such as those in the Registrar, Financial Aid, Admissions, Deans Suite, Faculty, Alumni/Development, Career Development, Clinics, Library, Journals and other locations, USERS again can provide basic care and maintenance but only such tasks as adding paper and clearing print jams. As these systems are more complex and covered under maintenance agreements from the manufacturer, tasks such as adding toner must be performed by trained personnel. Please see our Document Services department on the 2nd floor Student Wing for assistance.

For Computer Lab printers, the staff of the Division will be responsible for the care and maintenance of those printer while on duty. Student USERS, however, can also help by adding paper and toner when the monitors are not on duty (such as late evenings and weekends).

For any service beyond basic use, care and maintenance, users should contact the Division of Legal Computing for support. A user should NEVER disassemble a printer (that doesn't mean taking the ink cartridge out or the paper tray) or do any non-user serviceable repairs. In most cases that kind of repair will void any existing warranties or damage the printer further. In cases where a printer needs physical repair, the Division will assess the need for the repair and follow internal procedures to effect a repair within a reasonable time. Printers, however, do take a longer to fix then computers so turnaround time can be a week or so if it's a bad break (especially on older units).