General Support: In general, the Division of Legal Computing is responsible for all authorized computer software present on our PCs and networks as well as the network software itself. That being said, there are many levels of support that apply and the rules of support arise from how we organize our software access, the complexity of the software and limitations of staffing and personnel.
Core Software: To put it simply, the Division of Legal Computing is responsible for the "presence" of core software on the network and PCs, but not the actual operation of it. This means that if a user can access the software and it comes up in its default configuration, that's where the Division's primary responsibility ends. However, we do offer user support in Microsoft Office applications and Wordperfect, Outlook and Exchange mail and general Windows and network use through our law helpdesk (x8017). But please remember that it is impossible for us to know everything about a piece of software so be patient. Reference materials for our programs are available on-line as well as phone and chat support for Lexis and Westlaw.
Please note that the Division is only responsible for the initial installation of core software on our PCs and network. All user-adjustable settings are the responsibility of the user. This includes but is not limited to all user settings inside Outlook, Word, IE, Excel and any other programs.
Non-Core Software: Department Specific Software or Local Software:
Many users use software packages in their daily work that are beyond the core software offered by the law school. As a policy the Division of Legal Computing is NOT responsible for the workings of ANY of these types of software, even if they are stored on network servers. The Division is only responsible for the ability of the station or system to reach and run the program, or in the case of Banner to bring the user to the login screen. The inner workings of these programs are beyond the scope of the services the Division can provide, but we are always willing to help to remedy a problem or issue.