Common Support Question:

Solution:

Forgot Your PirateNet Password?

Please visit our Law Helpdesk located in the 4th floor computer lab and present your student ID for identification.  Once verified a Campus support ticket will be entered for you by our IT staff requesting University Systems support to reset your PirateNet password.  Please note that our Virtual Helpdesk resource cannot be used for this purpose as it requires visual verification for security purposes.

Can Get Into PirateNet but can't setup your Microsoft email the first time because the default  password will not work?

Please visit our Law Helpdesk located in the 4th floor computer lab and present your student ID for identification.  Once verified a Campus support ticket will be entered for you by our IT staff requesting University Systems support to reset your Microsoft password.  Please note that our Virtual Helpdesk resource cannot be used for this purpose as it requires visual verification for security purposes.

Can Get Into PirateNet but can't get into Microsoft email through PirateNet (after you setup Microsoft email the first time)?  Or PirateNet down, or Microsoft email link in PirateNet will not work?

Please try our Direct Microsoft email link on our law school technology webpage, under the Microsoft email icon.  Click the Microsoft direct link on the right, but use your full SHU email address for the login (first.last@student.shu.edu) then use your Microsoft password (the one you created when you first setup your Microsoft account through PirateNet).

Forgot Your Novell Network Password ?
(for login on law school lab and library PCs)

Please visit our Law Helpdesk located in the 4th floor computer lab and present your student ID for identification.  Once verified a local ticket will be created for you and one of our technicians will reset your password and notify you of the change (usually within minutes...)

Having local Novell access issues? Out of F: drive storage space? Need more network rights or access?

Please call or visit our Law Helpdesk at 973-642-8017, email lawhelpdesk@shu.edu or visit our Virtual Helpdesk webpage to log your issue.

Spam Issue?  Many new spam messages getting through the spam filter?

Please call University Helpdesk at 973-275-2222 or email helpdesk@shu.edu.

Law school wireless problem?  Need to register a new laptop?  Can't connect and need to reconfigure settings?

Call or visit our Law Helpdesk at 973-642-8017, email lawhelpdesk@shu.edu or visit our Virtual Helpdesk webpage to log your issue.

Office PC acting weird, freezing, need a reghost? Office printer jamming?

Call or visit our Law Helpdesk at 973-642-8017, email lawhelpdesk@shu.edu or visit our Virtual Helpdesk webpage to log your issue.

Office telephone having problems, need voicemail setup, need additional lines, moving offices?

Call or visit our Law Helpdesk at 973-642-8017, email lawhelpdesk@shu.edu or visit our Virtual Helpdesk webpage to log your issue.

Need Ink for office printer?

Replacement toner cartridges for all office and network printers are stored in the Documents Production department of the law school located on the 2nd floor student wing, next to our mailroom. If you need a new toner, please see Kareem for access to the ink and paper closet.  Please make a note of the type of printer you have and when selecting a new toner, please use the labels located on the ink shelf (or on the toner box itself) to select the correct cartridge.

As we recycle our old toner cartridges, please bring your old toner to the computer lab and place it in the toner drop area located behind the monitor helpdesk...