General Support: In general, Rodino Center IT and SHU System Support are responsible for all authorized
computer software present on our PCs and networks as well as the network software
itself. That being said, there are many levels of support that apply and the levels
of support arise from how software access is organized, the complexity of the software
and limitations of staffing and personnel.
Core Software: Simply put, the Rodino Center IT and SHU Systems Support are responsible for the
"presence" of core software on PCs and through cloud subscriptions, but not the actual
operation of it. This means that if a user can access the software in its default configuration,
primary responsibility then transfers to the end user. Reference materials for all
our programs are available on-line at the vendor websites, and help can be found on
many issues through Google, Bing and numerous forums. Please note that the RCIT is
only responsible for the initial installation of core software on our PCs and all
user-adjustable settings are the responsibility of the user.
Non-Core Software: Department Specific Software or Local Software:
Many users use software in their daily work that are beyond the core software offered
by the University or the Law School. As a policy, the RCIT is not responsible for
the detailed workings of these types of software, just the ability to reach and run
the application or site. The inner workings of these programs are beyond the scope
of the services the RCIT can provide, but we are always willing to help to remedy
a problem or issue.