Top IT Questions

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• After changing my law school AD password, why can't my Mac print wirelessly anymore?

  This is due to the Mac keychain not updating the Papercut app with your new password. To fix this, you need to delete the Mac keychain entry associated to the printer. To do this go to the Utilities folder and open Keychain Access. Look for an entry that has the same name as your Law School printer. Highlight the entry, control click, and select delete. Send a new print job to the printer and enter the correct password when prompted. Also, select Remember this password in my Keychain.

• How do I reset my law school AD password ?

  To reset your law school AD password after being alerted that your password is about to expire, first login on any lab or library station with your existing password and reach the desktop. Then press Ctrl-Alt-Del and choose "Change A Password". Enter your existing password and new password plus confirmation and click the arrow to the right, and your password will be changed. Remember, you must use at least 3 of the 4 character types in your password for it to be valid, such as a capital letter, lowercase letter, number or other character like * or !. Once changed your password is good for 1 year.

• What happens if I wait too long and cannot change my law school AD password?

  If you wait too long after receiving emails alerting you that your law school AD password is about to expire and can no longer log into the law school network or wireless, please see our law helpdesk for a manual reset. Requests for manual resets must be made in person, for security reasons.

• Where can I download the latest version of Microsoft Office?

  Microsoft Office is now available as a free download from your Microsoft 365 account.  To reach the download page, log into our Portal and click on any Microsoft icon listed (such as Outlook or OneDrive).  Once inside Microsoft 365, click on the Office 365 link in the upper left hand corner and that will bring you to your O365 homepage where you will be prompted to download the latest version of Office 365 for your OS.  You can install Office on up to 5 devices...