Printers Use, Care, Maintenance (Office, Copier/Printer, Labs)
General Support: The Rodino Center IT is responsible for the "overall" support of all printers in
the law building. However, support is limited and the level of support offered is
determined by factors such as where the printer is located, what kind of printer it
is, how many users it services and budgetary and staff restrictions. For practical
purposes, support and maintenance responsibilities must be SHARED between the RCIT
and the user, with the user supporting the daily use, care and maintenance of a printer
and the RCIT supporting physical installation and repair.
Basic Use, Care and Maintenance of Office Printers: For basic use and care such as changing ink, adding paper, clearing paper jams
and basic cleaning and maintenance, the user is responsible for these tasks. Users
are required to learn and become familiar with the basics workings of their printer,
such as how to change paper and ink, how to clear paper jams, what the buttons on
the printer do and the "quirks" of their printer. This makes support sense as users
are the ones who deal with the printer on a daily basis and they are present when
basic service is needed. If, however, the problem is more complex, the user should contact
the RCIT for help.
For department/student networked copier/ printers, users again can provide basic care
and maintenance but only such tasks as adding paper and clearing print jams. As these
systems are more complex and covered under maintenance agreements, tasks such as adding
toner must be performed by trained personnel. Please see our Document Services department
on the 2nd floor Student Wing for assistance.
For student copier/printers located in the Rodino Center, the Rodino Center staff
and RCIT personnel are responsible for the care and maintenance of those printer while
on duty. Student users, however, can also help by adding paper and clearing paper jams
when needed, especially in the evenings and on weekends.
For any service beyond basic use, care and maintenance, users should contact the Rodino
Center Service Desk for support. A user should NEVER disassemble a printer or perform
any non-user serviceable repairs. If a printer/copier needs physical repair, the
Service Desk/RCIT will contact our vendor for repair.